Hospitality · OperationsOngoing
VIP Karaoke Norwich
Adapting a Norwich karaoke venue through customer observation, supplier coordination and a clearer booking journey.
Projects & explorations
Selected work.
Business operations, customer journeys and creative projects. Each case explains the need, my contribution and where the work stands.
6 projects
Packaging · Business operations2025–present
Pocket Packet
Coordinating custom packaging from the customer brief through production and shipping.
B2B · Product information2026
HAOLON
Helping overseas machinery buyers move from product information to clearer enquiries.
Restaurant · Customer website2026
Terracotta House
A public restaurant website that helps customers find the menu and place a telephone order.
Film · Visual storytelling2022–2023
Taxi Vintage Clothing
Finding a stronger story through filming, editing and team feedback.
KODAReading & writing, together.
Read→Question→Write
Reading & writing prototype
Reading & writing · Product exploration2026
Koda
Turning first-hand use of a reading and writing tool into specific product requirements.
Small experiments.
Public demos and personal prototypes, developed around questions I want to investigate.
ConceptLens
Exploring a shorter path from an unfamiliar idea to an explanation and a reusable concept note.
Explore the experimentSolo Tennis
Exploring simple practice plans and recording for a beginner training alone.
Explore the experimentIdea Radar
A small experiment in moving from a news signal to a product hypothesis worth investigating.
Explore the experimentSMB Profit Guard
An interactive prototype for exploring product costs and margin assumptions.
Explore the experiment